This Leading and Managing Change' course is the ideal place to introduce participants and the organizations they represent to the topics of change and change management. Attendees will benefit greatly from a course designed to provide valuable insight into what has become a valid preoccupation by all companies.
Course Methodology
Leading and managing change relies on analyzing real life business change situations and initiatives. Participants will get the opportunity to apply knowledge and techniques acquired and discussed throughout the course. They will listen to leading experts on change, synthesize their valuable insight, and use all their newly acquired skills to develop and present projects on change and change management. Change readiness assessments, team exercises, individual exercises, and case studies will be used throughout the course all of which are part of a well-designed framework that attendees can apply immediately as a best practice when dealing with change in their work environment.
Course Objectives
By the end of the course, participants will be able to:
Explain the leadership and management perspective on 'change'
Analyze change and develop strategies and plans to deal with it
Manage resistance to change and recognize the strong emotions associated with it
Discuss and design communication strategies to accelerate change
Target Audience
Change managers, business process improvement specialists, change management team members, coordinators of reorganization and mergers, implementers of organizational change, and all business professionals interested in learning how to deal and manage change on organizational and personal levels.
Target Competencies
Assessing change intensity
Planning for change
Implementing change plans
Leading and managing teams
Managing conflicts
Emotional intelligence
Communicating change
Evaluating cost associated with change
Course Outline
Understanding, planning and managing change
Change and change management
Defining organizational change
Topology of organizational change
Change agents and change
Change and stakeholder’s analysis
Models and strategies for managing and leading change
Leadership and organizational change
Management adaptation to change situation
Evaluating the need for change
Preparing and planning for change
Kotter’s eight step model
Managing resistance to change
People and change
Why people resist change?
Forms of resistance and how to deal with them
Individual factors versus group factors
Stages people go through when resisting change - The ‘SARAH’ Model
Strategies to deal with resistance to change
Risk associated with change
Identifying, estimating, managing and reviewing risk
The risk-impact probability chart
Communicating change
The importance of communicating change
What people want to hear and what they need to see