Feedback and How to Master It

Why Attend

Feedback is one of the most misused tools in communication and performance management. What makes things worse is that the term is ill-defined as feeding back, which is wrong. For some people, it means providing an opinion or a reaction; for others, it means appraising or evaluating. It is neither. Feedback is best explained when it is defined using the term feed-forward! In this intensive workshop, we will x-ray the term feedback within various contexts and highlight how this communication tool can positively impact the recipient’s performance, increase their motivation, and enhance their self-esteem.

Course Methodology

The workshop uses a mix of facilitated and instructor-led sessions to deliver the key learning points and extract the required deliverables from the audience. Role-plays and behavior modeling will be two critical methodologies in this workshop. 

Course Objectives

By the end of the course, participants will be able to:

• Define feedback and contrast it with opinions, reactions, and evaluations
• List the global best practices for providing feedback and decide which one to use based on the situation
• Provide feedback that enhances a recipient’s esteem and improves performance

Target Audience

All managers and senior professionals involved in setting, reviewing, or improving the performance of others at any level in the organization. 

Target Competencies

• Setting expectations
• Performance monitoring
• Questioning and active listening
• Motivating and enhancing self-esteem