This thought-provoking course uses the renowned Motorola methodology to identify and solve organizational problems. Targeting the yellow belt level, this course will provide participants with the knowledge and tools to identify improvement opportunities in their organizations, help kick off the Six Sigma methodology with their teams, and assess their organization's readiness to launch Six Sigma projects. Participants will learn the different phases of Define, Measure, Analyze, Improve, and Control (DMAIC) and how to build a project charter. Additionally, they will learn about quality tools and statistics to help them formulate problem statements and translate them into a measurable format.
Course Methodology
The course will present participants with the chance to practice the skills acquired through exercises and case studies. Group and individual presentations will also be conducted. Additionally, videos will be shown about real life companies which have implemented the Six Sigma methodology.
Course Objectives
By the end of the course, participants will be able to:
Define and understand quality concepts and their evolution
Discuss Six Sigma and why it is necessary to sustain business improvement and support customer service
Apply and implement the Define, Measure, Analyze, Improve and Control problem-solving methodology
Examine the statistical background supporting Six Sigma projects
Compare the various tools usually used in a Six Sigma project
Explain how to deploy Six Sigma and assess organizational readiness to launch a successful Six Sigma project
Target Audience
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.
Target Competencies
Deploying Six Sigma
Problem solving skills
Critical thinking skills
Using applied statistics
Change management techniques
Course Outline
Introduction to Quality
Definition of quality
History of quality
Benefits of quality systems
Meet the ISO 9000 family
Cost of poor quality
Evolution of quality management
Quality management principles and Six Sigma
Quality maturity ladder
Definitions of Six Sigma
Definition of Six Sigma and the meaning of sigma
History of Six Sigma
Benefits of Six Sigma for organizations
Savings from Six Sigma
Six Sigma as an improvement strategy
Six Sigma in customer service
Translating the Voice of Customer (VOC) to Critical to Quality (CTQ)
Quality function deployment
Implementing Six Sigma
The methodology
The DMAIC stages (define, measure, analyze, improve and control)