This course aims to provide participants with the skills they need to successfully manage their contracts, such as communication, negotiation, conflict resolution, and project management. Participants in this interactive course will also learn the techniques required to perform their roles as contract professionals.
Course Methodology
This course relies on the use of individual and group exercises aimed at helping participants learn all key contract management activities. The course also features the use of a number of case studies and presentations by participants followed by discussions. In addition, this course incorporates pre and post testing.
Course Objectives
By the end of the course, participants will be able to:
Identify the major skills that are critical for contract professionals
Demonstrate the importance of communication in contract management including written, verbal and non-verbal
Prepare for negotiating contracts and conduct contract related negotiations in a formal structured manner
Outline the key issues and risks that can affect the contract and determine the appropriate responses for the identified risks
Develop project plans and mechanisms for monitoring and controlling contractor performance
Target Audience
Personnel who are seeking improvement of essential skills necessary for all contract professionals. The course is designed to provide concepts and techniques that will enable contract professionals to work collaboratively and efficiently with contractors.
Target Competencies
Contract management
Project management
Planning and scheduling
Risk management
Performance measurement
Communication skills
Negotiation skills
Note
Plus has been reviewed and approved by the PMI® Authorized Training Partner Program. This course is worth 30 Professional Development Units (PDUs).
Course Outline
Principles of Contracts
Purpose of contracting
Knowing your contract
Scope of Work (SoW)
Terms and conditions
Stages of contracting
Communication and Writing Skills
Communication model
Barriers to communication
Preferred methods of communication
Active listening
Written communication
Drafting fundamentals
Managing conflicts
Negotiation Skills
Secrets of successful negotiation
Principled negotiation
Negotiation plan
Zone of a Possible Agreement (ZOPA)
Best Alternative to a Negotiated Agreement (BATNA)